Project Manager in City of London, London

Implementation Project Manager (Travel Technology)

To manage the implementation of the client’s software products in a tour operating environment. These projects are complex involving multiple workstreams over a 6 to 18 month period.
To manage the project relationship between the client and assigned Clients post-implementation. This includes co-ordination of customer communications, software upgrades and steering calls.
Reporting to: Head of Project Delivery

Co-ordinate project management activities with clients including regular reporting and client meetings
Document, track and communicate project issues, risks, requirements and dependencies using methodology and toolkit
Manage the delivery of professional services to meet client requirements, working closely with our Implementation Consultants and Business Analysts
Work closely with the Client project management resource to resolve issues and ensure project tasks are completed to plan
Ensure that quality manuals and client specific documentation are produced and available to clients
Liaise with technical resources and offshore development teams to deliver client specific customisations (developments).
Manage commercial aspects of projects including staff timesheets, expenses, development estimates, forecasts and project billing.

5 years + experience of software implementation projects, ideally working in a travel technology company or tour operating environment
Experience of using project management tools and techniques
Results orientated with excellent verbal and written communication skills
Good interpersonal skills to communicate effectively at all levels of an organisation
Ability to work both in a team and independently
Knowledge of the Travel industry and particularly of Tour Operations, is preferable
Knowledge of external interfaces related to the travel industry is preferable
Desire and willingness to travel if required
Educated to degree level with good qualification