Product Lead – Personalisation & Customer Experience

Location: United Kingdom
Working model: Hybrid / regular collaboration with cross-functional teams
Employment type: Full-time, fixed-term contract

About the Organisation

An established consumer-facing organisation is investing in more relevant and seamless digital experiences across its online and physical channels. It is looking to strengthen its product leadership capability across customer engagement, personalisation and retention.

The Role

The Product Lead will define product vision, strategy and roadmap across customer personalisation and engagement initiatives. The role brings together product, technology, data, marketing and design teams to deliver connected experiences that create measurable value for customers and the business.

Key Responsibilities

• Define and communicate product vision, strategy and roadmap for personalisation and customer engagement.
• Lead multiple product teams and align delivery with customer and commercial outcomes.
• Develop consistent experiences across digital channels and physical touchpoints.
• Partner with technology, data, marketing and design stakeholders to shape and deliver product improvements.
• Use customer research, analytics and experimentation to improve engagement, conversion and retention.
• Prioritise initiatives, manage trade-offs and communicate progress and outcomes to stakeholders.

Candidate Profile

• Experience leading customer-facing digital products and defining product strategy.
• Background in personalisation, customer engagement, loyalty, retention or related digital propositions.
• Experience across product discovery, roadmap planning, delivery and optimisation.
• Confident using customer insight, research and data to inform decisions.
• Strong stakeholder management and communication skills.
• Able to balance customer needs, technical constraints and commercial objectives.

The Opportunity

An opportunity to shape high-impact digital products, influence cross-functional teams and improve customer experiences in a large consumer business. The position is offered on a fixed-term basis.

Summary

Suited to an experienced product leader who combines strategic thinking with hands-on delivery and a strong focus on data-informed customer outcomes.